DMC Co., Ltd. - Innovative Touch Screens

SUSTAINABILITY | CSR & MANAGEMENT

DMC strives to achieve sustainable growth while promoting happiness throughout society.


DMC considers its corporate philosophy the heart and soul of its business activities. Following this philosophy, all employees work together to contribute to the affluence and sustainability of the society we serve.

MANAGEMENT
VISION

  • With the USCO Group motto of “Toward an exciting future” as our guide, we strive to provide the most effective support to companies working to achieve their dreams.

    Following this motto, DMC provides touchscreens with novel potential to create happiness and a brighter future for all.

DMC Corporate Philosophy Structure

Management Policy

  • We promote fair, transparent and free competition and strive to ensure appropriate transactions in accordance with rules and principles.
  • We work on procurement, production and sales with social and environmental consideration that contribute to the realization of a sustainable society.
  • We provide customers with the best value to ensure mutual growth.
  • We respect the individuality of all employees as we provide a safe and secure working environment for mutual growth through sustainable business.
  • We respect the culture and customs of our neighbors around the world as we strive to contribute to the development of society through sustainable business growth.

Action Agenda

Pursuing cooperation between Indonesia and Japan, DMC establishes trusting customer relationships and maintains stable profits.

Purposes

  • Prioritizing employee happiness while contributing to regional society
  • Promoting regional employment
  • Investing profit into next-generation business
Goals

  • All employees improve themselves while helping others to improve.
  • Employees take responsibility for their current and future roles as they take effective action.
Action Plan 2019

To follow our dreams for the future! Ensuring high profitability that remains stable against external environments.


Daily Activities (Practice items designed to create the future)

We list day-to-day work attitudes in Practice Items to Create the Future. All employees recite them together at the morning assembly to increase their awareness and ensure that they are put into practice.

CSR Concept

DMC touchscreens are used in indicators, industrial-use monitors, machine tools, measurement devices as well as in KIOSK and other terminals. Recently, expanded use in public services includes medical devices, ticket machines, and digital signage, showing the important social responsibility that DMC has accepted. We recognize that providing products, solutions and other services, returning our business achievements to society, and sincerely performing business activities while assuring product safety and security, environmental conservation, compliance with laws and regulations, respect for human rights, and fair and equitable transactions lead to the fulfillment of our social responsibility. We also recognize that participating in regional activities is an extremely important social responsibility, and we are always on the lookout for more ways to be involved.

CSR Promotion Structure

DMC has established a CSR promotion structure centering on its CSR Secretariat to uniformly promote a wide range of approaches by individual departments and divisions. The CSR Secretariat is directed by the president to ensure that top management is directly involved in the operation of CSR activities. DMC has also established a structure to discuss and report important CSR matters at management meetings to promote uniform approaches for both management and CSR. To promote effective activities, DMC leverages multidisciplinary cooperation with departments and divisions in charge of CSR, including product quality, environment, human rights protection, procurement and social contribution, and the CSR Secretariat supports these activities.

DMC held seminars regarding CSR movements in other companies and issues in DMC approaches to CSR activities provided by external lecturers targeting the managers of individual departments and divisions.

STAKEHOLDERS

Stakeholder Engagement

DMC strives to communicate with stakeholders through a wide range of systems to ensure that it remains a company capable of contributing fully to the society we serve. We report opinions of our stakeholders to the top management and reflect them to management activities with stakeholder engagement as the top priority.

Stakeholders Details Major Responsibilities and Issues Means of Communication
Customers DMC sells touchscreens to distributors and manufacturers around the world. • Manufacturing high-quality and safe products
• Disclosing product information
• Designing environmentally friendly products
• Stable supply of products and provision of support
• Communication from product development to supply
• Providing solutions
• Contact information
• Customer satisfaction surveys
• Direct visits by the President
Shareholders & Financial Institutions DMC has seven shareholders.
The parent company owns 88.83% of its shares.
• Improvement of corporate value
• Appropriate return of profits
• Timely and appropriate information disclosure
• Shareholders meeting / Financial settlement briefing • Shareholder meeting reports
Suppliers DMC strives to realize a sustainable society with supplier manufacturing ingredients and parts that DMC procures for touchscreen production. • Stable orderings
• CSR promotion throughout the supply chain
• Factory audit
• Periodical discussions
• CSR procurement questionnaires
• Contact information
Employees DMC has 811 employees in Japan and Indonesia. • Ensuring a safe and secure working environment
• Respect for human rights
• Respect for diversity
• Development and utilization of human resources
• Hotline
• Personnel affairs division
• Safety and Health Committee
• Labor Union (Indonesia) and periodical meetings
• Joint Japan-Indonesia interactions and other events
Regional Society DMC business activities vitalize the areas we serve while respecting regional cultures an customs around the world. • Social contribution through business
• Through cooperation with local businessed Regional vitalization
• Respect for regional cultures and customs
• Protection of the regional environment
• Creation of employment
• Regional volunteer activities
• Interactions with local businesses
• Factory visits
• Support for restoration from disasters
• Contact information
• Internship system and school visits in the local communities
Supervisory authorities & Local governments DMC understands the laws and regulations of each country where we conduct business. We also interact with regional governments to vitalize local areas • Compliance to laws and regulations
• Cooperation to solve social issues
• Regional vitalization through cooperation with local governments
• Making proposals to solve social issues
• Information exchange with local governments

Approaches to Sustainable Development Goals (SDGs)

To fulfill its social responsibility through business, DMC maintains close communications with its customers and other stakeholders to understand their needs and requests, and to identify social issues. We then promote approaches to sustainable development goals (SDGs) adopted by the United Nations.

What are SDGs?

The SDGs comprise 17 goals and 169 targets set by the United Nations in September 2015 in “Transforming our World: the 2030 Agenda for Sustainable Development.” Under the leadership of the United Nations, many countries have pledged their cooperation to address social and economic development issues such as poverty, gender equality, and social justice within the 15 years from 2015 to 2030 with the hope of realizing a world in which no one is left behind.

Relationship between SDGs and DMC Business

We compare major DMC approaches with SDGs.

DMC Approaches
Related Goals DMC Approaches with SDGs
Ensure healthy lives and promote well-being for all at all ages
Development and manufacture of medical-use touchscreens
Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
  • Global human resource development (Support to obtain specialized knowledge/ Different training for different groups)
  • Development and production of touchscreens for electronic blackboards used in correspondence education programs
Achieve gender equality and empower all women and girls
Promotion of diversity (Promotion of social participation by women)
Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
  • Work-life Balance (Approaches to ensuring appropriate working hours/ Support for child rearing and nursing care)
  • Promotion of diversity (Continuation system/ Promotion of employment of individuals with disabilities)
Reduce inequality within and among countries
  • Protecting human rights (In-house rooting of human rights policy/ Compliance with human rights policy)
  • Development and manufacture of touchscreens responding to multi-language needs
Ensure sustainable consumption and production patterns
  • Publication of CSR Report
  • Reduction of waste
  • Chemical substance management
  • Development and manufacture of durable touchscreens with weather resistance
  • Water resource conservation
  • Afforestation (Mangrove seedlings)
  • Reduction in the use of paper
  • Development and manufacture of touchscreens corresponding to touch pen operation to realize paperless meetings
Take urgent action to combat climate change and its impact
  • Reduction of CO2 emissions
  • Environmental education (Holding seminars on quality control and environmental management systems)
CSR Mid-term Policy

DMC established FY2018 CSR Mid- and Long-term Policies to promote CSR activities. We share annual goals, issues, and improvement plans among all employees and implement the PDCA cycle aiming to achieve goals.

Fields CSR Items Mid- and Long-term Policies FY2018 Targets Assessment FY2018 Achievements FY2019 Targets
Product Safety & Security Product Safety & Security Continual operation of quality management system • Quality management assessment by a third party • Quality management assessment by a third party • Expansion of quality management assessment by a third party
Respect for Human Rights Human Rights Protection Establishment and operation of the system that develops human rights awareness • Establishment and thorough spreading of the human rights policy to employees
• Thorough spreading and appropriate operation of internal report system (hotline)
• Disclosing human rights policy on the website (CSR Report)
• Thorough spread of the human rights policy to employees
• Holding seminars for newly hired employees
Labor Practices Promotion of Diversity DMC develops and utilizes a wide variety of human resources to reinforce diversity management. • Aiming to improve the ratio of female managers
• Aiming to improve the female employee recruitment ratio
• Establishment of plan for basic seminars for managers
• Female employee recruitment ratio: 50%
Holding basic seminars for managers and seminars for women’s empowerment
Work-life Balance DMC strives to maintain a working environment that allows employees to maintain a good work-family balance. • Improving beneficial systems for employees and promoting their use
• Maintaining the ratio of paid-holiday use at 50% or greater
• Reducing the average total overtime working hours to within 15 hours per month
• Promoting the revision of working hours and taking paid-holidays assessment by a third party
• Total overtime working hours: Average of 8 hours per month
• Working hours: 8 hours/ day
• Ratio of paid-holiday use: 72%
• Total overtime working hours: Average of 8 hours or less per month
• Ratio paid-holiday use: 80%
Human Resource Cultivation DMC develops the abilities of employees to develop human resources that support business activities. • DMC continues providing human resource development seminars while improving the content. • Holding external seminars (Programs for leaders, interviews, and employees in managerial positions). • Holding seminars for both new and current employees in managerial positions, and training to improve language ability (English).
Work Environment Safety DMC promotes the health and safety of employees and conducts vigorous business management. • Health check rate: Achieved 100% • Health check rate: Achieved 100% • Health check rate: Maintaining 100%
Sustainable supply chain management CSR Procurement DMC promotes supplier compliance with CSR procurement guidelines and expands application to new customers. • Establishment of CSR guidelines
• Asking customers to cooperate with CSR procurement
• Providing CSR supplier questionnaires
• Establishment of CSR guidelines
• Asking customers to cooperate for CSR procurement
• Providing CSR supplier questionnaires(Questionnaire response rate: 76%)
• Maintenance of CSR Guidelines
• Cooperating with customers for their CSR procurement
• Validation and review of CSR supplier questionnaires
Environmental Conservation Environmental Conservation DMC effectively uses energy and resources and contributes to environmental conservation through recycling and the reduction of waste. • Reduction of CO2 emissions (Compared with the previous year) • CO2 emissions: Increased by 2.6% from the previous year • Reduction of CO2 emissions (Compared with the previous year)
Regional Contribution Contribution to Regional Society DMC contributes to the realization of a better society through social contribution activities as a company that continuously strives to maintain the trust of stakeholders. • Participation in social contribution activities
• Organizing social contribution activities
• Promoting forest conservation activities including afforestation, etc. (Overseas)
• Participation in social contribution activities
• Organizing social contribution activities
• Promoting forest conservation activities including afforestation, etc. (Overseas)
• Participation in social contribution activities
• Organizing social contribution activities
• Promoting forest conservation activities including afforestation, etc. (Overseas)
Management Structure Corporate Governance DMC ensures transparency and fairness in its business activities, continues sustainable growth and increases corporate value. • Holding meetings with stakeholders (once per month) Creating opportunities to communicate with stakeholders (employees, partners, local residents, shareholders, etc.) by top management Promoting transparent management through the provision of opportunities to communicate with stakeholders (employees, partners, local residents, shareholders, etc.) more than the previous year.
Compliance DMC understands and follows both domestic and overseas laws, regulations, and customs, and it take action with a spirit of high corporate ethics. • Holding seminars regarding compliance
• Understanding participation rate of seminars regarding compliance
• Making approaches to the prevention of bribery and corruption
• Seminars regarding compliance: 3 times a year
• Participation rate of seminars regarding compliance: 33.5%
• Seminars regarding compliance: 4 times a year
• Participation rate of seminars regarding compliance: 50%
CSR Management DMC promotes CSR management responding to the needs of and requests from stakeholders and society. • Publication and improvement of CSR Report • Establishment of CSR mid-term policies • Review of CSR mid-term policies
  • CSR Report

    As a manufacturer specializing in touch panels that responds to trust with technology, we will contribute to the advancement of local communities.

  • Corporate Management & CSR

    For society/ the global environment/ employees, we are continuing sustainable and healthy management efforts to become a better company.

  • Product Safety & Security

    We are working to provide high quality, safe/ secure products to end users of customers and end products.

  • Management Structure

    Under our management policy, we will strive to build an environment and mechanism in which corporate governance functions effectively.

  • Fair & Equitable Business Transactions

    In order to provide high quality products, we are building cooperation/ trust relationships with business partners around the world and conducting fair trade.

  • Business Practice & Human Rights Protection

    Respecting human rights and individuality, we are developing safe, secure and comfortable working environments and are striving to maintain appropriate labor practices.

  • Environmental Conservation

    We recognize environmental issues as a company's challenge and are promoting environmental-friendly initiatives in our business activities.

  • Contribution to Regional Society

    In order to create a good society, we are implementing activities to realize a society that has no social contribution and gaps.

  • GRI Sustainability Reporting 2016

    See the GRI Sustainability Reporting Standard, showing related information posted.